Delivery 

• Orders made before 2pm each working day will be shipped the same day.
• We aim to dispatch orders placed before 3pm the same day however sometimes this is not always possible.
• All orders placed after the cut off will be dispatched next working day.
• We do not dispatch any items on Saturday or Sunday so any orders placed after cut off on a Friday will be dispatched the following Monday.
• Once your order has been received, we will send you confirmation of your order via email.
• Orders over £39.99 will qualify for free Royal Mail Tracked 24 delivery.
• Orders under £39.99 will not qualify for free shipping, depending on weight you will have the option Tracked 24 delivery, Tracked 24 will likely arrive with you the next working day, it is not a guaranteed next day service.
• For international orders the buyer assumes responsibility over their purchase once it has left our distribution centre. Please check your local laws, any items refused by customs in the country of delivery and those your purchase may travel through are out of our control and may be destroyed. Items not cleared through customs may be returned to us or they may be destroyed by customs at their discretion. In the event of a missing international order that is not returned to us we reserve the right to not issue a refund or replacement. All unpaid duty, taxes and fees will be deducted from your refund, if the item is not returned, no refund will be issued. If the buyer refuses delivery of their order, no refund will be issued. Buy completing a purchase from outside of the UK you agree to be bound by these terms.

Returns

Returns must be complete with the original packaging to us and/or our supplier (or any other UK address specified by us), We can provide you with a shiping label, or arrange for a courier to collect the package for return.
You must ensure that the goods are packaged adequately to protect against damage.

For refunds and returns, contact us via the contact us page.

Please note:

Refunds on cancellations are only issued on unused items in its unopened/undamaged packaging.

Items that have been returned as faulty will be sent back to you if we find nothing is wrong with the item or if the problem is due to your mishandling/abuse of the product.

A return will not be accepted for stock that has gone out of date in your possession.

Cancellations

If you choose to cancel your order, you have within 14 days of receiving your order. Please find our online cancelation for here.

Returns for cancellations are at the cost of the customer (£4.99), we can provide you with a shiping label, or arrange for a courier to collect the package for the return of the order.

Faulty Goods / Guarantee

1. If there is a problem with the goods, please notify us by email or in writing providing details of the problem.
It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection.
We will deal with the matter in accordance with your legal rights.
2. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer.
Accordingly, your statutory rights are not affected.
3. If an exchange is necessary, this will be arranged without unreasonable delay and without charge.
Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
4. Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
5. If an item is no longer available we will offer an alternative.
However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6. Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
7. We are unable to guarantee and exact colour match due to the nature of the product.