If you have any queries regarding our products, you can call us on +44 (0) 1642 244973.

To contact us via email, please complete the form below.

All orders placed and packed before 2pm are sent via next day delivery.

Delivery & Returns

Delivery

• Orders made before 1pm each working day will be shipped the same day.
• We aim to dispatch orders placed before 3pm the same day however sometimes this is not always possible.
• All orders placed after the cut off will be dispatched next working day.
• We do not dispatch any items on Saturday or Sunday so any orders placed after cut off on a Friday will be dispatched the following Monday.
• We do not dispatch any items on bank holidays. Any orders placed on a bank holiday weekend, will be dispatched the following Tuesday upon us re-opening.
  
• Once your order has been received, we will send you confirmation of your order via email.
• Orders over £35.00 will qualify for free DPD Tracked Next Day Delivery.
• Orders under £35.00 will not qualify for free shipping, but will still be sent via DPD Tracked Next Day Delivery.
• For international orders the buyer assumes responsibility over their purchase once it has left our distribution centre. Please check your local laws, any items refused by customs in the country of delivery and those your purchase may travel through are out of our control and may be destroyed. Items not cleared through customs may be returned to us or they may be destroyed by customs at their discretion. In the event of a missing international order that is not returned to us we reserve the right to not issue a refund or replacement.

Returns

Returns must be complete with the original packaging to us and/or our supplier (or any other UK address specified by us), We can provide you with a shipping label, or arrange for a courier to collect the package for return.
You must ensure that the goods are packaged adequately to protect against damage.

For refunds and returns, contact us via the contact us page.

Please note:

Refunds on cancellations are only issued on unused items in its unopened/undamaged packaging.

Items that have been returned as faulty will be sent back to you if we find nothing is wrong with the item or if the problem is due to your mishandling/abuse of the product.

A return will not be accepted for stock that has gone out of date in your possession.

Cancellations

If you choose to cancel your order, you have within 14 days of receiving your order. Please find our online cancellation for here.

Returns for cancellations are at the cost of the customer (£4.99), we can provide you with a shipping label, or arrange for a courier to collect the package for the return of the order.

Faulty Goods / Guarantee

If there is a problem with the goods, please notify us by email or in writing providing details of the problem.
It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection.
We will deal with the matter in accordance with your legal rights. 
If deemed to be faulty, a refund to the payment method used, a replacement device, or alternative will be offered to you.

IVG XL 35K pods are prefilled dual-chamber pod units designed for the XL 35K device. Each pod sits on two 10 ml refill reservoirs, which automatically feed the 2 ml pod with e-liquid, giving you seamless usage without manual refilling.

The full pod + refill setup (2 ml pod + two 10 ml refill tanks) is designed to deliver up to 35,000 puffs under ideal conditions. Real-world usage may vary depending on draw length, power mode, and battery usage.

All XL 35K pods / refills come prefilled with 20 mg (2%) nicotine salt e-liquid. This is the maximum legal strength in the UK and is optimized for smooth mouth-to-lung vaping.

Possible causes & fixes:
The pod or refill units may not be fully aligned or clicked in
Protective seals / plugs might not have been removed
The pod or refill is reaching end-of-life
Airflow ports or mouthpiece could be clogged with debris
The device battery may be low
You might be using a non-genuine or incompatible refill/pod

You should swap to a fresh pod / refill when you notice signs like reduced vapour, muted or dull flavour, a burnt / dry taste, or inconsistent draw. These indicate the pod or refill is exhausted and performance will continue to decline.